Terms & Conditions
At the point of sale the option is given for either an e-voucher or mailed voucher. There is a £1.50 fee payable for all mailed vouchers. The time for receipt of a mailed voucher will be longer than for an e-voucher.
All vouchers are valid for 12 calendar months from the point of purchase – the expiry date can be found on the voucher. Vouchers cannot be redeemed after the expiry date.
How to Claim
In order to claim a voucher and make a booking, the voucher recipient needs to call Fern Howe Guest House on 017687 22268 quoting the voucher number. A valid credit or debit card number will be taken at the time of booking to secure the reservation and to be used in the event of any cancellation or damage to the room.
Use of Promotional Codes
Promotional codes cannot be used in conjunction with gift vouchers.
Vouchers are non-refundable other than within the 14-day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Additional items can be purchased with gift vouchers. These items will not be posted out – they will be placed in the room ahead of check-in with the associated claimed room gift voucher.
Monetary vouchers can be used for part or full payment towards a room booking. If the room cost exceeds the amount of the gift voucher, the balance must be paid in full by credit or debit card at the point of booking. No change or credit will be given in the event that the voucher value exceeds the total cost of the booking – for example where a £100 voucher is used to book a £95 room.
In the event of cancellation of a booking Fern Howe Guest House’s standard cancellation policy will be applicable i.e. cancellations of 31+ days ahead of booking incurs no cancellation fee; cancellations within 30-15 days will incur a charge equal to the first night’s stay; and cancellations of 14-0 days will incur a cancellation fee equal to the full booking value. The booking guest will be given the option to pay cancellation fees by way of redeeming the voucher value or via use of a debit/credit card.
Lost or Stolen Vouchers
Lost, stolen or destroyed gift vouchers will not be exchanged or refunded.
Vouchers are non-transferable and cannot be exchanged for cash.